Handling Patient Complaints
The patient has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, product, and billing complaints will be communicated to the Supervising
Pharmacist and the Management Team. These patient complaints will be documented in the pharmacy’s complaint file, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.
All complaints will be handled in a professional manner. All logged patient complaints will be investigated, acted upon, and responded to in writing, e-mail, or by telephone within 5 business days after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively. In addition, the pharmacy will assist the patient in contacting the appropriate state agency or third party payer (health plan) if needed.
You may file a complaint with us by contacting us today:
Lakeview Pharmacy of Racine, Inc 516 Monument Square Racine, WI 53403
If appropriate, you may also file a complaint with:
Wisconsin State Board of Pharmacy or accreditation board below:
Wisconsin Department of Safety and Professional Services
Division of Legal Services and Compliance
PO Box 7190 Madison, WI 53707-7190
Phone: (608) 266-2112